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1. Purchases, Billing & Refunds

All in-app purchases are processed by the store where you downloaded the game — Apple App Store on iOS or Google Play on Android. Mimi Games receives only an anonymous confirmation (product ID and store order ID). We never see or store your full card number, Apple ID password or Google account password, and we will never ask you for them.

I paid but the item didn't unlock

1. Close and reopen the game, then check your purchase history in the store.
2. Use the in-game Restore Purchases option (see section 3).
3. Restart your device — a stale connection to the store is a common cause.
4. Still missing? Submit the form above with the store order ID and a screenshot of the store receipt. We'll verify the purchase against the store receipt and restore your entitlement.

Requesting a refund

Refunds for App Store and Google Play purchases are issued and approved by Apple and Google according to their own refund policies, because they are the merchant of record for your payment. Mimi Games cannot override that decision, but we can confirm the purchase and fix the underlying issue. Submit a Refund Request here and start the store request in parallel:

2. Subscriptions & Auto-Renewal

Some purchases are auto-renewing subscriptions (they appear as Subscription in your store receipt). Subscriptions renew automatically at the end of each paid period until you cancel, and can only be cancelled through the store that started them — the same rules apply whether you play on iOS or Android.

3. Restore Purchases

Purchases are tied to the store account on your device, not to your phone. If you reinstall the game, switch device, or sign in with a different Apple ID / Google account, your items appear missing until you restore them:

1. Open the game and go to the main menu or settings.
2. Tap Restore Purchases and wait for the confirmation message.
3. If nothing unlocks, make sure you're signed in to the same store account that made the original purchase, then restore again.

Restoring purchases re-activates items you own. It does not restore deleted game progress: local game data (levels, XP, settings) is stored on the device it was played on, so uninstalling the game clears it. Titles connected to Google Play Games or Apple Game Center sync their own progress separately.

4. Reporting a Bug or Technical Issue

Every Mimi Games title is actively supported, including current releases and public test builds. To help us reproduce and fix your issue in the next update, please include:

• Which game, and which version or build you were running.
• Your device model, OS and OS version (e.g. iPhone 13, iOS 18.2).
• What you did, what you expected to happen, and what happened instead.
• Whether it happens every time or intermittently, and how often.
• Whether reinstalling the game or restarting your device changed anything.
• A screenshot, screen recording or log file — share a link in the form, not an attachment.

Please don't include personal data, passwords or payment details in screenshots or logs. If a crash report was generated on your device, quoting its text (with your email removed) is very helpful.

5. Account & Data Deletion Requests

Our games don't require an account to play, so there's no in-app sign-up to close — but you can still request deletion of the data tied to you at any time. Self-service steps for advertising ID, analytics, in-app purchase records and Google Play Games data are listed in full on our Data Deletion page.

6. Privacy, Ads & Your Choices

We don't ask for a name, email address or any personal information to play our games, and game progress stays on your device. If you contact us through the form, we use your details only to answer your request, as described in our Privacy Policy.

Our free games are supported by ads from Google AdMob, Unity Ads / LevelPlay and InMobi. You stay in control of personalised advertising:

7. Response Times & What Happens Next

Every message gets a human reply from the team that built the game — no automated-only support.

Confirmed bugs are added to our fix list and usually ship in the next update — you can follow release notes on our YouTube channel or X. If a report turns out to be intended design rather than a bug, we'll explain why so you know exactly how the game works.

8. Keeping Your Request Secure

• Never share your Apple ID password, Google account password, passcode, or full card / bank details with anyone — including us. Mimi Games will never ask for them.
• We only use your email address to reply to your request. We don't add you to a marketing list without asking.
• Support correspondence is kept only as long as needed to resolve your issue and to meet our legal and tax obligations, then deleted.
• Submitting this form is entirely optional — you can email us instead, and the game plays fully without ever contacting us.
• Forwarded emails or messages that arrive from an address other than @mimigames.games are not from us. Report them to support@mimigames.games.

9. Developer & Legal Information

Developer / Publisher: Mimi Games (Muhammad Ahsen)
Registered address: Sargodha, Punjab, Pakistan
Player support: support@mimigames.games · +92 304 4593186
Billing, legal & privacy: developer@mimigames.games
Website: https://www.mimigames.games
Games covered: Rogue Wheel, Puzzle Verse, Xtremeversity

By using our games you agree to our Terms of Use and Privacy Policy. This page is the official support page for all Mimi Games titles on the App Store and Google Play, and is reachable from the store listing on both platforms.